Staybridge Suites Indianapolis Downtown-Conv Ctr by IHG

I work at the Indiana University Indianapolis campus. Im on the snow team and decide that instead of driving home in the snow storm I'd stay close to campus. It snowed 14 inches in 24 hours.Your staff was very accommodating to my needs and did not hesitate to help. The location is extremely warm and welcoming. The location is extremely clean and very quiet. The cleaning staff where very friendly and helpful and the breakfast food was delicious. I will return in the future just because of how friendly everyone was. This location deserves high recognition for how they treat their guest. Everyone seemed to take pride in making me feel welcomed and at home. Thank you again for the hospitality and making 3 nights away from home pleasant and relaxing Thank you and extremely good job.

Overall the hotel was great. Great room and great service. We were able to walk to Lucas Oil Stadium. Yes I was there with my 9yo grandson, but my biggest gripe was how other kids acted. The breakfast area was a zoo with kids running around unsupervised. Too many kids in the hot tub when adults are in there.

Very nice hotel, extremely accommodating staff. Shiv checked us in and was so helpful and kind. The double room with pull out couch and kitchenette was very nice. Enough space for parents and 2 teens. TV’s were nice, shampoo/body wash/lotion were Dove brand and actually pretty decent. The breakfast was amazing and in room coffee pot actually worked!

Very nice stay. Came into town for the Colts Jags game. Hotel was literally right next to the stadium. Parking was on site even after check out for the game. Staff was really friendly and the room was clean and well appointed. Full kitchen made it easy to cook. Definitely recommended

Stayed at this Hotel little more than 5 years and I would consider this place my second home. I have use multiple hotels in the area but this one accommodates not just for location but the thoughtful and caring staff. This is my sole reason for staying here. Rooms are always clean and the housekeepers are friendly. The amenities like dinner and breakfast are perfect if you don't want to leave the hotel. I don't use the pool or hot tub that much but I love the gym they have on site. They also have an outside grill if you want to prep your own dinner. Conveniently located right across from the stadium and a very short drive to any of the hot spots downtown. Like I said the hotel staff is my sole reason why I stay at this location. Always attentive, making sure they welcome me whenever they see me, knowledge my diamond elite status on a constant basis, and overall just pleasant to be around.

Stayed here for 1 night for the jonas brothers concert. The room was very clean and spacious for a suite, had a very comfortable bed, nice living room area with bar in kitchen. As other have stated parking is a fee of 20 somewhat dollars which is inconvenient, but stated on their website and booking websites. What I was most disappointed with was the front desk staff and service on Sunday, called to check to see if we could check in earlier than 3pm and was greeted very bluntly with "maybe call back in am hour and we are all out of early check-ins". Don't get me wrong if something isn't available that's fine, but when I pay 155 dollars for a room a night at a 3-star hotel I expect at least a level of professionalism and courtesy not the blunt answers and tone I recieved. My girlfriend then called to ask for an extra pillow which one again was met with a blunt check in your closet for one (which there was not one) after which she did not want to call back for one or go get one. When I spend my hard earned money to stay at a hotel I expect better and so should staybridge. Rant aside the breakfast was wonderful with so many offerings (eggs, cubed potatoes, and sausage could of been a little better... Also before leaving we tried to swim and soak in the pool and hot tub. The pool was spacious and had the perfect temperature. Unfortunately the hot tub was not heated, but I did notify the front desk person who was years more professional and a joy to deal with. The issue was fixed, but not in enough time before our checkout. Maybe earlier and later hours for the pool area would be nice at well. I loved the room and the area, but service being a mixed bag makes me hesitant to want to stay here again...

The room was wonderful! The bed was comfy, the kitchen with fridge and electric cooktop was great and the shower was excellent. The breakfast in the morning was excellent and the staff were quite friendly and ready to answer any questions I had. I highly recommend staying here. It's close to downtown restaurants and overall it is an excellent stay. I highly recommend them.

Came here for a mini get away from home and i definitely will be back. Room was great, the heater started to make some russling noises over night and when I let them know in the morning by the time we came back maintenance had already took care of the loud noise. Pool and hot was a huge plus! Got to relax while my kid was on the pool right next to me. They have a gazebo and a nice fire place. Employees have been great the whole stay. Lobby and dining area very pretty. Merry Christmas to the staff. Thank you guys for a great stay.